Denver Chapter - Royal Pains; How to deal with difficult clients.

Meeting Topic: Royal Pains; How to deal with difficult clients.

When the realities of planning a wedding clash with your clients’ expectations, your sweet couples can become royal pains. You can often prevent this from happening and recover when it does. Learn the skills to easily deal with difficult clients. In this seminar we will discuss:

* How to set clear expectations to avoid conflict

* Ways to keep control when conflict arises

* How to identify and diffuse troublemakers

Speaker: Susan Southerland

Susan Southerland started her small business venture as a wedding planner in 1992, and has since expanded her company, Just Events! Group, to include three successful brands servicing corporate and social events. An entrepreneur, event planner, author, business consultant, wife, and mother of four, Susan is considered one of the foremost experts in the event industry today. Through her business coaching and seminars, Susan has revitalized programs for internationally renowned corporations like Royal Caribbean International, Universal Orlando Resort, and Loews Hotels.

Venue: The Cable Center

Completely unique and perfectly elegant, The Cable Center offers a high-tech, high-impact setting that makes special events and corporate meetings even more special, whether you’re hosting an intimate wedding, awards gala or business meeting with break-out sessions. Adjacent to the University of Denver campus, The Center is breathtaking inside and out – stunning architecture and design combined with superb amenities, service, and convenience. The drama begins at the sweeping, curved entry plaza. Waiting inside the three-story, glass façade are panoramic views of city and mountains, along with a state-of-the-art video wall and fascinating, innovative exhibits. The “wow factor” of The Center makes memorable events extraordinary. 

Catering: Elevated Catering

Sponsors: 

Audio/Visual: Sound Master Entertainment 

Speaker Host: Platypus Papers

Denver Executive Team:

• Chapter Co-Directors: Laney Hall & Haley Hyman
• Communication Chair: Emily Miller
• Education Chair: Brittany Bowman
• Logistics Chair: Angela Alizadeh
• Membership Chair: Brooke Kletzli